Revised May 2025
1. PAYMENT TERMS
1.1 Payment for all orders is due with order unless a pre-approved credit account is held with Peterborough Print or a payment arrangement has been agreed. Delayed payment will delay the start of any print order. Print will commence upon receipt of cleared funds. We will not allow goods to be taken without payment being made unless an approved payment agreement is in place.
1.2 Credit accounts are available upon request and are offered at our discretion. Credit accounts must be applied for by email and will require a Direct Debit to be in place with our payment processor GoCardless. Should this Direct Debit be cancelled by the customer without prior notification to Peterborough Print, any invoices unpaid will become due for payment immediately and a £20 admin fee will be charged. Credit Account payments are strictly 30 days from invoice date. Any credit account not paid within the agreed terms shall be placed on stop. We then reserve the right to ask for full payment of all invoices and / or to remove the credit facilities.
1.3 Any cheque's returned by our bank as unpaid will incur a £20 administration fee, and cleared payment will be required within three working days.
1.4 We reserve the right to commence court proceedings and/or involve a debt recovery company to recover all unpaid amounts and pass on all costs incurred to the customer.
1.5 We reserve the right to ask for payment with order on all accounts, including approved credit accounts on high value orders at our discretion.
1.6 We reserve the right to charge an admin fee on all overdue accounts of £20.
2. DELIVERY DATES
2.1 Delivery of the work will be accepted when tendered.
2.2 Delivery dates are a guide only, and whilst we make every effort to adhere to the dates quoted, we do not guarantee any delivery dates.
2.3 If an order is required by a specific date, it is the customer's responsibility to check this will be possible before placing any order. We accept no responsibility for any losses incurred due to delivery dates.
2.4 Failed deliveries due to incorrect address details or no-one being available to accept delivery at the stated delivery address on two or more occasions will incur a Return To Sender charge of £15 plus an additional redelivery charge.
3. ARTWORK & PROOFS
3.1 Artwork supplied by the customer will be deemed to have already been proof checked by the customer and be ready for print, and proofs will only be supplied if specifically requested at time of order.
3.2 If supplied artwork is not print ready, our File Fixing Service will be offered. If the client decides not to use this service, we reserve the right to rescale artwork to best fit the size ordered, which may involve adding borders to the print.
3.3 Artwork charges cover the time of the art worker only and do not include ownership of original files. If files are required, an additional release fee of £30 per file will apply.
3.4 Artwork created by Peterborough Print will be proofed to the client by email for checking, and the onus to check this lies with the customer. Peterborough Print takes no responsibility for any errors which may come to light after a proof has been approved.
3.5 Any artwork time is chargeable regardless of whether the order proceeds to print or not.
4. COPYRIGHT
4.1 The customer shall be responsible for obtaining the necessary authority to reproduce any pictures, maps, artwork, text, etc. The customer shall indemnify Peterborough Print from any claim arising thereof.
4.2 All artwork created by Peterborough Print shall remain the property of Peterborough Print. If a customer requires artwork files to be release, we shall only release these upon receipt of the release fee outlined in 3.3. If artwork is released, it will be in the form of an unlocked pdf file. We do not supply native files.
5. REFUNDS & REPRINTS
5.1 The customer is responsible for checking that goods are suitable for their intended use before they are used. Reprints or refunds will only be made upon return of all faulty goods.
5.2 Any damage, faults or shortages must be reported to Peterborough Print within 3 working days of delivery or collection.
5.3 Refunds will only be made if there is an error proved to be the fault of Peterborough Print and we are unable to reprint to a commercial acceptable standard.
5.4 If a refund is agreed, this will be made within 14 days of the agreement.
6. COLOUR & QUALITY
6.1 Due to tolerances in printing presses, inks, papers, etc, we are unable to guarantee an exact colour match. In all cases we will print to a commercially acceptable standard. Variations between proofs, runs and subsequent reprints are unavoidable and will be deemed acceptable. It is important to note, printed jobs will rarely match the colours displayed on monitors, nor prints from home printers.
6.2 Due to variations in the print process, there may be a small shift in position of print on each sheet. This is unavoidable and a tolerance of up to 1.5mm will be considered acceptable. To avoid trimming problems, we ask for a 3mm bleed on all artwork and a 3mm safe zone inside this. Large Format products, such as posters and boards, are trimmed by hand so a small variation in size may occur.
6.3 Peterborough Print is unable to guarantee the supply of exact paper stocks. Due to supplier availability, we reserve the right to substitute paper stocks for papers of equal or better standard from time to time.
7. QUOTATIONS
7.1 All quotations remain valid for 14 days
7.2 All quotations are subject to sight of artwork and final confirmation of specification. Quotes may be revised if necessary before orders are accepted by Peterborough Print.
7.3 All quotations are excluding VAT where applicable (see section 10)
8. CUSTOMER PROPERTY
8.1 Anything you send us is at your own risk. Whilst we make every effort to take care of customer supplied materials, Peterborough Print cannot be held responsible for any losses or damages which may be incurred.
8.2 We do not print on customer supplied stocks under any circumstances.
9. OWNERSHIP
9.1 Title to goods remains with Peterborough Print until payment has been made in full.
9.2 In the event of non payment we reserve the right to collect goods and/or contact addresses where we believe goods may be/have been and request payment from this address.
10. VAT
10.1 All prices are subject to VAT unless the product is 0% rated. 0% rated goods include leaflets, booklets and order of services, unless point 10.2 applies.
10.2 If a leaflet or booklet is designed to be written on, or contains a voucher, standard rate VAT applies.
10.3 In the event of a dispute as the VAT rating of an order, our decision will be final.
11. QUANTITIES SUPPLIED
11.1 As is customary in the paper trade, all quantities supplied are subject to a 5% variance in either direction, which will be deemed acceptable. Any shortages will be entitled to a pro rata credit for that value and any overs shall be supplied to the customer at no extra charge.
12. CANCELLATION OF ORDERS
12.1 Orders may only be cancelled in writing, including email. All work carried out up to the point of Peterborough Print confirming the cancellation shall be chargeable to the customer, including any specially ordered stocks and time spent on artwork.
12.2 Customer cancelled orders are not entitled to a refund. Any monies left after deducting the work carried out to the point of cancellation will be issued as a credit note.
13. PROMOTIONAL USE OF PRINTER MATTER
13.1 From time to time we may use printed overs or photographs of jobs as samples of our work for other clients or in our promotional activities. If you do not wish us to use your print in this way, please let us know in writing by post or email.
14. LIABILITIES
14.1 Under no circumstances do we accept liability beyond the invoiced value of the work we have supplied. Neither do we accept any liability for any consequential losses however so incurred.
15. FORCE MAJEURE
15.1 Peterborough Print shall not be liable for any failure or delay if such failure or delay is beyond the reasonable control of Peterborough Print and could not reasonably have been foreseen or provided against. This includes, but is not limited to, events such as fire, flood, interruptions to power supplies and any other events which could not have been foreseen.